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FREQUENTLY ASKED QUESTIONS (FAQs)

What heating and cooling brands do we carry?

We are proud dealers of world-class brands including Carrier, Lennox, York, and Goodman. All of Eco-Star’s sales and technicians are well trained and knowledgeable about different brands and products so you can count on us for choosing a system that best fits your family’s budget and needs.

How much will upgrading an HVAC system cost?

There are many factors need to be taken into consideration when it comes to the cost of replacing an air conditioner, furnace, or a complete HVAC system. Factors include equipment efficiency, home size and construction, duct work condition, options for renting or buying, and many more. Our professional and friendly sales team is here to assist you plan wisely and make it possible for you to enjoy a comfortable, energy efficient home without breaking your bank.

How to determine a proper size unit for my home?

Heating units are measured in British thermal units (BTUs), and air conditioning systems are sized by the ton of refrigeration. Installing a system that’s too big or too small means wasted energy and overworked equipment. There are many factors to consider when selecting the best-sized unit for your home. The climate, square footage and construction (insulation and windows) of your house are the main factors but even window exposure to the sun all influence your houses potential heat loss. Therefore, your best solution is to consult a licensed and insured heating and air conditioning specialist who can give an educated recommendation for your complete comfort.

How do I know if I am qualified for rebates and incentives?

Organizations such as Enbridge, Union Gas and the Independent Electricity System Operator (IESO) offer great rebates and incentives for HVAC system upgrades. Eco Star Home Services is an active participating contractor with such rebate programs as well as available manufacture incentives. What makes Eco Star Home Services stand out from other competitors is that, we take the stress of going through rebate applications from your back, with our one-stop service from finding the right product for your HVAC needs, explaining the rebate process, and arranging a Registered Energy Advisor to perform home efficiency assessment. Get in touch with us now and find out how you can enjoy a new HVAC system and get a rebate check mailed to you without extra work from you.

When is it time to consider getting a new furnace?

If your furnace is 12 years old or younger, and has been properly maintained, you shouldn't need to worry about replacing your unit just yet. Some "warning signs" that it may be time to consider replacing your furnace are: age (16-20 years, the average life expectancy of a furnace), energy bills going up, increased furnace breakdowns and repairs in last two years, thermostat not keeping you comfortable, and strange noises. It is important to be aware of some warning signs from your oil or natural gas furnace that indicate it may need replacing.

When is it time to replace your water heater?

In a typical situation, you should expect your water heater to last about 10 years. Most water heaters will start letting you know it’s time for service before a catastrophe happens. Here are some signs that can point to hot water heater replacement: age, rusty water, new loud noise, increasing utility bills, and cold shoulders from your water heater. Homeowners who own their water heaters should hire professionals to perform annual maintenance to look after the water heaters as the cost of major repairs could be very high if anything breaks down. Eco Star Home Services also offers worry-free convenient water heater rental plan where we will cover repair costs for the rental equipment. To learn more about hot water heater rental, repair, or replacement, or to schedule an appointment with one of our experts, call Eco Star Home Services today!

Why is it important to perform preventive maintenance for my HVAC systems?

If you do not have an HVAC maintenance plan, we suggest that homeowners schedule a professional tune-up for the central heating and cooling system at least once a year. Heating and cooling systems work incredibly hard to perform their functions for your household. The constant stopping, starting and continual operation can wear down a machine quickly and unexpectedly if the proper care and maintenance is delayed. Customers who participate in our Heating and Cooling Maintenance Plan enjoy a peace of mind by leaving the maintenance work to our professional service teams. By have our certified technicians performing preventive maintenance, you can maximize the life-cycle of your heating or cooling unit and guard against many unexpected failures which could be costly and time consuming.

Should outdoor units be covered in winter?

Although it may feel like covering your outdoor unit in the winter provides an extra layer of protection, it is not recommended. Every year, we receive service calls from customers whose outdoor unit condenser is damaged because someone in the home accidentally turned on the air conditioner without knowing that the outdoor unit has been covered. Damages to your condenser and its internal components could be costly and time consuming. The outdoor condenser is built to withstand the environment and does not need to be covered.

How often should I clean or replace my air filters?

We recommended that you replace your disposable filters at least once every 3 months. If you have washable filters, try to clean them once a month. This will help with the efficiency of your HVAC system as well as improving your air quality.

Our Privacy Statement

Eco Star Home Services is committed to respecting the privacy of individuals and recognizes a need for the appropriate management and protection of any personal information that you agree to provide to us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

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FREQUENTLY ASKED QUESTIONS (FAQs)